How to get co-workers to reply to emails

Dear Deb:

There are a couple of co-workers who do not reply to my email messages.  Even when I kindly ask for a reply or when I am asking who is able to attend a presentation, I get no response from certain people.  I follow the rules of netiquette.  I keep my emails brief, on-topic, and only write when I have a genuine purpose.  So, what gives?  Why do some people leave me hanging?  Should I write a second message when I need an answer?   Should I pick up the phone?

Carolle B.

Dear Carolle:

In nearly all cases, the lack of response has nothing to do with you.  It is their issue.  You seem to be a respectful, courteous person. People do not reply for a variety of reasons. Perhaps, they are unorganized and lose track of what needs a reply.  They may procrastinate, thinking they’ll check their calendar and get back to you later.  If they feel it does not directly impact them, they may simply ignore the email because they are not interested in the needs of others. (I know - that’s harsh!) Some people are selective responders and don’t reply when the message includes a message about a meeting, a deliverable, or a deadline.

Bottom line is that you cannot expect others to behave as you behave.  If you absolutely need a reply, indicate so in your subject line, such as “confirming your attendance” or “please reply.”  Use this sparingly so you are taken seriously.  If you are still left hanging by a frequent non-responder, try another form of communication such as text or voicemail.  


If you have a question for Deb, please email debra@careersdonewrite.com. The Ask Deb column appears every Friday on our blog at the Careers Done Write website.  

Previous
Previous

Résumé Help: Position Overview Polish

Next
Next

Need More Experience? Try an Externship